Help centre: how can we help?
41 articles across 12 topics, written by the team that runs Banned.Video.
Most questions are answered in a short article. Search above, pick a topic below, or start with the common goals listed under "Where to start". If you are still stuck, the contact page tells you who to write to.
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Where to start
These are the questions people ask most. Each one points to the article that answers it best.
You are uploading for the first time
Check which formats and file sizes work before you start. Files can be up to 4 GB. If your connection drops, you can resume the upload in the same browser within 48 hours.
A video looks blurry or will not play
Sharp versions appear a little after the first ones, so a new upload can look soft for a while. Read how long encoding takes, then see what to do when playback stutters.
You want to share or embed a video
Use the Share button to copy a link or an iframe. The article on embedding a video on your site covers sizes and options.
You want to earn from your channel
Start with where earnings come from, which covers tips and the Creator Program. You can request a payout once your balance reaches $50.
A video was removed or you got a strike
You can appeal within 30 days. The steps are in strikes, suspensions and appeals.
For the background behind the answers, such as how codecs or HLS work, browse the video guides.
Most read
- Supported formats and size limitsBanned.Video takes 12 video formats, such as MP4, MKV, MOV and AVI, in files up to 4 GB. See the daily upload limits for free and Premium.
- Quality levels and AutoAuto picks the best Banned.Video quality for your connection. You can also lock one level from 144p to 4K. Free goes to 1080p; Premium adds 4K.
- The editor: an overviewA tour of the Banned.Video editor in your browser: the library, player, inspector and timeline, stickers, effects and filters, and how to start your first edit.
- Earnings: where the money comes fromBanned.Video creators earn from tips and a monthly Creator Program pool. It all lands in one balance you can pay out or spend on Premium.
- Embed a video on your own sitePut a Banned.Video video on your site with one iframe. Set a start time, autoplay, mute or loop, make it fit any screen, or use oEmbed.
- Resume an interrupted uploadResume a stopped Banned.Video upload within 48 hours in the same browser. Learn how resumable uploads work and why some start again from zero.
- Report a video, comment or channelReport a Banned.Video video, comment or channel that breaks the rules. Pick a reason and add details. A person reviews every report.
- Create videos with Higgsfield, short or longMake AI videos on Banned.Video with your own Higgsfield key. Make single clips that become Shorts, or Story mode films up to five minutes long.
Quick answers
| Maximum file size | 4 GB, any account |
| Uploads per day | 10 free · 100 Premium |
| Playback quality | 1080p free · 4K Premium |
| Shorts | Any video of 3 minutes or less |
| Editor renders | 10 free · 100 Premium per day |
| Payout minimum | $50 |
| Tips | 90 % to the creator |
| Sign-in | Google only |
Write to the team through the contact page. Include the video or channel link and, for playback problems, the browser you used.
